Find answers to your questions

< Back to questions

I cannot log on to the website.

When registering your first delivery code on the download platform, your account will have been created with the e-mail address provided by you and the password will have been initialised with this first delivery code.

If you have changed your password, whether you have lost your delivery code or you have forgotten it, it can be reset by clicking on the Forgot password? link.

Would you like to ask a question about one of our products?


Would you like to see our products in a shop?

Find resellers


Would you like to find out more about our method?

Find out about Assimil

Sign up for our newsletter

Sign up for our newsletter

We will email you news about us and our products, including offers and promotions.

Choose one or several languages

You can subscribe to as many newsletters as you want:

the editorial content may differ from one language to another.