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Digital products (excluding e-courses)
- How do I use the MP3 files (on my USB stick, MP3 CD or downloaded)?
- How do I display the text included in the MP3 files of my course?
- What app should I use to read digital books (ePub)?
- Where can I find my delivery code after buying a digital product?
- I am having problems downloading and/or decompressing my recordings in MP3 format.
The e-courses: general questions and utilisation
- Once I have completed my purchase, when will I have access to my e-course?
- How do I retake an exercise?
- How do I use the e-course?
- I use an iPhone or iPad and have several courses. How do I switch from one to the other?
- Which devices are compatible? On how many devices can I install the app? Do I need an internet connection?
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The e-courses: downloading, installing and activating the complete version
- J'ai acheté une e-méthode sur veepee.fr. Comment y accéder ?
- How do I activate the complete version of the e-course on iOS?
- How do I download the e-course to my device?
- How do I connect to the Windows and macOS versions of the e-course?
- How do I activate the complete version of the e-course on Android?
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E-courses: Technical problems
- I cannot register to the e-course. What do I do?
- I have an older version of the e-course (version with licence key). Why doesn't it work any more?
- The complete version in iOS or Android doesn’t download. What do I do?
- When I select “Complete version” from the app menu in my Android device, the download does not start and I am redirected to the Google Play Store. How can I correct this problem?
- My e-course doesn't work any more. What do I do?
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Les e-méthodes - Anciennes versions
- I have an older version of the e-course (version with licence key). How do I download it?
- I have an e-course that is no longer being sold and which corresponds with the older version of the "El francés" book (ISBN 9782700508437). How do I download it?
- I have an e-course that is no longer being sold and which corresponds with the older version of the "L'allemand" book (ISBN 9782700507096). How do I download it?
- I have an e-course that is no longer being sold and which corresponds with the older version of the "L'italien" book (ISBN 9782700507065). How do I download it?
- I have an e-course that is no longer being sold and which corresponds with the older version of the "French" book (ISBN 9782700507195). How do I download it?
- View all questions
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